To help or service your customers?
Call it what you like, the job is very challenging!
This blog provides a platform for dialogue and information sharing.
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Wednesday, May 13, 2009
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The objective is NOT to set up the Service Desk as quickly as possible, but to create a Service Desk whose objectives are aligned with your business processes, that improves customer satisfaction, optimises the view of your organisation from the outside, and which serves as a platform on which to identify new business opportunities
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